• HOW DO I PLACE AN ORDER?

  • HOW DO I MAKE CHANGES TO MY ORDER?

  • WHAT PAYMENT METHODS ARE AVAILABLE?

  • CAN I GET A REFUND AFTER I HAVE CANCELED MY ORDER?

  • IS MY INFORMATION SECURE WHEN MAKING PAYMENTS AT THERIGHTBACK?

  • WHICH CURRENCY DOES THE STORE ACCEPT FOR PAYMENT?

  • WHAT HAPPENS IF I AM UNABLE TO USE MY TRACKING NUMBER TO TRACK MY ORDER?

  • I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE… WHERE’S MY ORDER?

  • I’VE TRIED TO TRACK MY ORDER AND THE STATUS STATES “DELIVERED” BUT I HAVE NOT RECEIVED MY ORDER. WHAT SHOULD I DO?

  • HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

  • HOW DO I TRACK MY PACKAGE?

  • HOW LONG DOES IT TAKE FOR MY ORDER TO BE SENT OUT?

  • CAN I CHANGE MY SHIPPING ADDRESS?

  • DO YOU SHIP INTERNATIONALLY?

  • WILL I BE CHARGED FOR CUSTOMS FEES FOR MY ORDER?

  • MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?

  • WHO DO I CONTACT IF I HAVE QUESTIONS, COMMENTS, OR CONCERNS ABOUT MY ORDER?

  • WILL I RECEIVE A NOTIFICATION ONCE MY ORDER IS DISPATCHED?

  • WHAT HAPPENS IF I AM NOT AT HOME WHEN THE GOODS ARE DELIVERED?

  • WHAT IF THE PRODUCT IS DAMAGED IN THE MAIL?