We do our very best to ensure all of our customers enjoy a happy shopping experience with TheRightBack.com, however, occasionally you may need to return something.
How to return an item
You may return an item within 30 days from shipment. The item must be in a saleable condition and a returns form should be enclosed within your parcel. Please ensure that all printed inserts such as instruction manuals, parts, and accessories are all included and that there are no signs of wear and tear. The item also needs to be returned to us in its original packaging. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return.
According to our Terms of Service, We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We will also require proof of purchase such as your receipt.
There are certain situations where only partial refunds may be granted. If you think your case is unique and you want to discuss a refund, please don't hesitate to contact us at firstname.lastname@example.org and we promise that we'll do our best to find the most convenient solution for your case.
The address to return items to is:
4051 Freeport Parkway
Grapevine TX 76051
Please print out a returns form and enclose this along with your proof of purchase.
At this time, we do not offer free returns. You are responsible for shipping the item back at your own expense and your own risk. We would recommend that you return your item via registered post as we cannot issue refunds for items lost in the post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.
If you are reporting a defective item, please attach photographs of the defects to help us deal with your request more quickly. We process all such exchanges at no extra cost to you. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time and will process the refund due to you within thirty days of our notification that you are entitled to a refund.
Once the item has arrived at our fulfilment center, it takes 2 business days for the refund to be processed and 7-10 business days for the refund amount to show up in your account.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
Our returns policy does not affect your statutory rights.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on a Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.
You can return any item ordered online in accordance with the terms in this section apart from:
• personalised, made-to-measure or bespoke items;
• any items which deteriorate or expire rapidly;
• any items that are sealed for health protection or hygiene reasons if you have unsealed them (or in the case of swimwear, underwear & lingerie, removed the hygiene strip), including but not limited to) cosmetics, duvets, hats, beauty products, pierced jewellery, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;
• any items that have been inseparably mixed after delivery.
Unless these items are incorrect, damaged or faulty on arrival.
We are focused on providing the best shopping experience to all our customers. If you have any questions, please don’t hesitate to get in touch. Our team will be happy to help you. Email us at email@example.com and we’ll get right back to you.