Drop us a message at firstname.lastname@example.org
*Please keep in mind we are currently only helping customers through email. We apologize for any inconvincience.
See if we have your answer! If you are still unsure about anything don't hesitate to contact us using the information given above.
How do I make changes to my order?
In order to provide you with the fastest shipping time possible, we automatically fulfill orders 3 hours after they are placed. Unfortunately, the time window you can make any changes is very small. After around 3 hours of placing your order it will automatically be processed and be ready to ship out. At that point you will be unable to make any changes. We understand mistakes can happen, so we will be more than happy to refund any product(s) ordered by mistake. You can check our Return Policy for this matter.
I have not received a tracking number.
Please contact email@example.com with your order number. We will contact the carrier to confirm the tracking. Tracking may take up to 24-48 hours to show the order has been picked up or estimated delivery date.
What payment methods are available?
We accept all major debit and credit cards from customers in every country (Visa, Master Card, American Express, Google Pay, Apple Pay) and PayPal.
Will I get a full refund if I cancel my order?
Yes, you definitely can. Our policy lasts 30 days. You can get more detailed information on our Refund Policy page.
Is my information secure when ordering something from AlpenForce?
Of course! Your privacy is our number one concern. No card information is ever stored at TheAlpenForce and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Paypal which are the most secure payment processors for online shopping used by millions of people daily. We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third-party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. TheAlpenForce does NOT keep credit card information on record.
Which currency does AlpenForce Accept?
All prices will be shown in Pound sterling. At the checkout, your bank or card service provider will automatically convert your subtotal based on their current conversion rates.
I ordered 2+ products but only received 1... Where is my order?
We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you haven’t received all of your items at once. The best thing to do is contact us at firstname.lastname@example.org and inform us about the issue. We will make sure that the matter is properly addressed and resolved ASAP.
I've tried to track my order and it says "Delivered" however I have not received anything.
We know how important your order is! TheAlpenForce provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. We will always do our best to assist you, but TheAlpenForce does not hold responsibility for packages that are lost or stolen after they are delivered. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.
How long are the delivery times?
Delivery can vary and take 3-5 days after your order is processed. The order processing duration is between 1-3 business days. TheAlpenForce partners with global merchants and manufacturers in order to provide you with the best prices and most interesting products. This means that your order is shipped from global areas such as The USA, etc. For detailed information on shipping duration please refer to our Shipping page. If you’re still not sure, just email us at email@example.com We’re always happy to help.
How do I track my order?
After making an order with us, you will get a tracking number and all shipping information. Using this tracking number you can check where is your parcel right now. However, you can ask us to do this for you just by asking at firstname.lastname@example.org.
Can I change my shipping adress?
It is the responsibility of the customer to make sure that the shipping address was filled up accurately. Once you have placed an order, the information goes straight to our fulfillment team which takes only a couple hours to process. Then, our fulfillment team sends the tracking codes to the data entry team who process the information and send the shipping confirmation letter to you. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 3 hours of placing the order. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us. Customs, Postal Services & Us (TheAlpenForce) are different entities, hence we are not liable for any delays caused by customs or local post services.
My order has shipped, can I change my address?
Address changes cannot be made once the order has shipped. If an order is returned to us due to an incorrect or insufficient address, the customer will be contacted to confirm the address. Additional shipping charges may be required before reshipping the order.
What if the product is damaged during delivery?
Not a problem! We know mistakes can happen so we are glad to offer you a free replacement once you send a photo showing any damage done during delivery. Please send your e-mail to email@example.com
Acceptable Use Policy | Disclaimer Policy | DMCA Policy | Contact Us
Need help? Email us at firstname.lastname@example.org
4051 Freeport Pkwy #300, Grapevine, TX 76051
© TheAlpenForce, 2021