TheAlpenForce.com always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for upgraded shipping at no charge.
CAN I CHANGE MY ORDER DETAILS?
Since we work hard to provide you with the fastest delivery speed. We automatically ship out orders every 30 minutes after it was placed. This means that you will not be able to edit your order. However, if you want to return any product(s) you ordered by mistake, please feel free to follow the process described in our return policy.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. According to our Terms of Service, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from one of our many domestic & international warehouses. We process orders for 1 – 2 business days. Then we pass your order to one of our courier companies. They will do their best to deliver your order as fast as they can according to the chosen delivery method. Delivery methods are based on the country of delivery. Contact us if you have any questions about your order.
Delivery options may vary depending on the warehouse’s country and destination country. Below we list all available delivery options and their details.
Local USA shipping (from local warehouses to USA customers):
|Delivery method||Shipping time||Tracking number||Carrier||Price|
|Free Standard Shipping||Within 5 days||Available in 2 days after purchase||USPS / DHL||FREE|
|DHL / UPS Regular Shipping||Within 2-4 days||Available in 2 days after purchase||DHL / UPS||$9.95|
|FedEx / UPS Expedited Shipping for orders up to $99.99||Within 2 days||Available in 24 hours after purchase||FedEx / UPS||$19.95|
|FedEx / UPS Expedited Shipping for orders from $100 up to $199.99||Within 2 days||Available in 24 hours after purchase||FedEx / UPS||$29.90|
|FedEx / UPS Expedited Shipping for orders above $200||Within 2 days||Available in 24 hours after purchase||FedEx / UPS||$39.90|
SHIPPING TIME NOTES
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse. It depends on which one has specific items available for faster delivery. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we will send you a new package again.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
No. We cover all customs taxes and duties. However, we are not responsible for delays caused by the customs department. For details of possible delays, please contact your local customs office.
HOW I CAN CONTACT YOU REGARDING MY SHIPPING?
Our support team is always ready to assist you with any questions you have. They respond in 24 hours and will do their best to provide extraordinary experience with our shop. Use this link to choose the most convenient way to connect with us.
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