SHIPPING TIME NOTES
- Some items are ineligible for expedited shipping – such as watches containing lithium batteries. These items will be marked as such in the product description.
- Expedited shipping is not available for shipments outside the continental United States; please allow additional time for your order to arrive at these locations. Orders to P.O. boxes, US territories, or military APO/FPO addresses will ship via United States Postal Service (USPS). Delivery dates are subject to order cut-off times or carrier delays.
- If you feel that delivery may be delayed for any reason, then simply contact us and we will do our best to find the most convenient solution.
- If the parcel arrives later than the declared time, you can claim compensation for the shipping cost or a discount coupon. Contact us and we will offer you the best possible option of either compensation for the shipping costs or a discount coupon in case the delivery was free. Please note that the discount value and type of the coupon may vary depending on the current store promotions.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse. It depends on which one has specific items available for faster delivery. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we will send you a new package again.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
No. We cover all customs taxes and duties. However, we are not responsible for delays caused by the customs department. For details of possible delays, please contact your local customs office.
HOW I CAN CONTACT YOU REGARDING MY SHIPPING?
Our support team is always ready to assist you with any questions you have. They respond in 24 hours and will do their best to provide extraordinary experience with our shop. Use this link to choose the most convenient way to connect with us.